What
a nice product you have there; will your users know how to
use it? A company can produce an extremely useful product,
yet not sell very many. What happened? Chances are the customer couldn't
figure out how to use it and the instruction manual, or online help system,
wasn't clear. Help files are precisely that, files that explain how to
use something. These files can be in print form, such as manuals or brochures,
or they can come electronically.
Electronic help files can be opened in any browser and can be set up
to place on individual computers or insert into a computer program. The
advantage of electronic help files is publishing costs. Not to mention,
how many times have you needed help with something but couldn't find
the manual? Electronic help files are simply a keystroke away.
But help systems don't have to apply to just help components; help systems
can be set up to answer frequently asked questions, training materials,
or employee manuals. Anything that needs to be accessed frequently (or
even infrequently). The possibilities are endless!
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